| |
 The Company
reserves the right to revise any of the terms and conditions stated
here and will come into effect 1 hour after posting.
A quote on
a journey will be valid until 24 hours after the issue thereof.
No reservation
is considered as accepted until confirmed by email and the passenger
has been issued with a reference number.
An additional
surcharge of 50% on the prices listed on this site may be added
on the following dates: 24, 25, 26, 31 December as well as 1 January.
There may
be an additional charge if the passenger has to make a stop on the
way of the journey (minimum £5) or any other diversion on
the way. The drivers are competent and have a good working knowledge
of London and strive to take the shortest possible route on that
specific day. If you may need to make another stop on the way the
passenger will need to give 12 hrs prior notice.
At the airport
we include 40 minutes waiting time for free once the flight has
landed, and thereafter the charge will be 25p per minute. At a pickup
from within London we allow 5 minutes waiting time from the time
the passenger has made the booking for, and thereafter 25p per minute
waiting time. This mean our fares are based on a direct trip with
passengers being ready to travel at the time and place as specified.
We do monitor
the flight for any delays and there will be no extra cost to the
passenger if the flight has been delayed. If the passenger misses
the flight coming into one of the UK airports, the passenger has
to call us immediately and there will be no extra cost involved
if the passenger calls at least 1 hour before the scheduled arrival
of that flight with their reference number.
A reservation
may only be altered or cancelled with the permission of the company.
It has to be done in writing (preferably email) or by phone.
Cancellations informed between 3 and 12 hours prior to time of journey
mean that a £5 cancellation charge will be incurred.
Cancellations informed between 3 and 1 hours prior to the journey
will incur 25% of the booking price.
Cancellations not informed up to 1 hours prior to time of booking
may incur 100% of the booking price
All payments
can be made in cash or credit card. In the case of credit card your
card will be charged before or on the day of the journey. In the
event of a cash booking you may pay the driver cash (GBP), but the
card details will only serve to secure the booking, or may be charged
for instances of a cancellation or ‘no show’.
If we pick
up from a UK address the driver will wait up and till 30 minutes
after the time the booking was made for. If we are unable to make
contact with the passenger (ringing the doorbell and calling the
contact phone number) we will pull the driver away and the passenger
will be responsible for the full cost. At the airport the driver
will go in 30 minutes after international/intercontinental flights
and 15 minutes after European flights (unless the passenger has
specified otherwise) He will wait at the information desk in the
arrivals terminal. The passenger has 40 minutes waiting time for
free thereafter. If the driver fails to make contact the driver
he will put a call out for the passenger. If the passenger fails
to show 30 minutes thereafter we will pull the driver away and the
passenger will be liable for the full price.
If the passenger
has been waiting at the information desk of the airport and fails
to make contact with the driver, the passenger should call the company
so as to arrange how to meet. Passenger should not just leave the
airport without letting the company know as this will be regarded
as a ‘no show’.
Illustrations,
photographs and descriptions on the website, brochures, pricelists
or documents serves merely as a guide and will not be binding.
The company
reserves the right to make use of sub contractors to provide the
service to the passengers. These sub contractors will be able to
provide a high quality of service and will be licenced and comply
with the regulations stipulated with the Public Carriage Office.
The company
is not responsible for services offered by other companies as listed
on our 'links' page
Prices of
journeys also depend on the size of the vehicle. The driver will
have the right to refuse any passenger who has excess luggage, which
would result in the car being unsafe while in transit. The passenger
has to make sure that the correct sized vehicle is booked according
to the guidelines set out and to notify us of any excess luggage.
The driver
will kindly assist you to load your luggage if you prefer, but is
not responsible for any damages to passengers luggage.
The company
provides the passenger the option of additionally booking a baby
seat, which will be £5 extra to the prices quoted. The passenger
must please state the age of the child since we offer seats for
children up to the age of 3 yrs old.
Please keep
in mind that babies/ children are regarded as passengers and therefore
to book the vehicle size accordingly.
We collect
information about you for 2 reasons: firstly to process your booking
and secondly to provide you with the best possible service.
We will not
send out marketing email to you in the future unless you have given
us your consent.
We will give
you the chance to refuse marketing email from us or another trader
in the future.
The type of
information we collect are: your name, address, phone number, email
address and your credit/debit card details. We will not collect
any other sensitive information without your explicit consent. The
information we will collect about you will be secure.
Payments made
on this site is via a secure server
The information
we hold will be accurate and up to date. You may check the information
we are holding by emailing us. If you find any inaccuracies we will
delete or promptly correct it.
If we intend
to transfer your information outside the EEA (European Economic
Area) we will always obtain your consent first.
If you have
any questions regarding privacy, please do not hesitate to contact
us.
|
|
