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The Company reserves the right to revise any of the terms and conditions
stated here and will come into effect 1 hour after posting.
A quote on a journey will be valid until 24 hours after the issue
thereof.
No reservation is considered as accepted until confirmed by email
and the passenger has been issued with a reference number.
An additional surcharge of 50% on the prices listed on this site
may be added on the following dates: 24, 25, 26, 31 December as
well as 1 January.
There may be an additional charge if the passenger has to make a
stop on the way of the journey (minimum £5) or any other diversion
on the way. The drivers are competent and have a good working knowledge
of London and strive to take the shortest possible route on that
specific day. If you may need to make another stop on the way the
passenger will need to give 12 hrs prior notice.If on the way they passenger suddenly needs to make a stop or there is optional extras they would like to take that was not booked in advance then it is up to the discretion of the driver to see if it is possible to comply with the request, they might need to pay cash for it and sign with the driver.
At the airport we include 30 minutes waiting time for free once
the flight has landed, and thereafter the charge will be 25p per
minute. At a pickup from within London(residental address) we allow 5 minutes waiting
time from the time the passenger has made the booking for, and thereafter
25p per minute waiting time
This mean our fares are based on a
direct trip with passengers being ready to travel at the time and
place as specified.
We do monitor the flight for any delays and there will be no extra
cost to the passenger if the flight has been delayed. If the passenger
misses the flight coming into one of the UK airports, the passenger
has to call us immediately and there will be no extra cost involved
if the passenger calls at least 1 hour before the scheduled arrival
of that flight with their reference number.
A reservation may only be altered or cancelled with the permission
of the company. It has to be done in writing (preferably email)
or by phone.
Cancellations informed more than 3 hours prior to time of the journey
means that a £5 or 5% (whichever is greater) cancellation charge will be incurred.
Cancellations informed between 3 and 1 hours prior to the journey
will incur 25% of the booking price.
Cancellations not informed up to 1 hours prior to time of booking
may incur 100% of the booking price
All payments can be made in cash or credit card. In the case of
credit card your card will be charged before or on the day of the
journey. In the event of a cash booking you may pay the driver cash
(GBP), but the card details will only serve to secure the booking,
or may be charged for instances of a cancellation or ‘no show’.
If we pick up from a UK address the driver will wait up and till
30 minutes after the time the booking was made for. If we are unable
to make contact with the passenger (ringing the doorbell and calling
the contact phone number) we will pull the driver away and the passenger
will be responsible for the full cost. At the airport the driver
will go in 30 minutes after international/intercontinental flights
and 15 minutes after European flights (unless the passenger has
specified otherwise) He will wait at the information desk in the
arrivals terminal. The passenger has 40 minutes waiting time for
free thereafter. If the driver fails to make contact the driver
he will put a call out for the passenger. If the passenger fails
to show 30 minutes thereafter we will pull the driver away and the
passenger will be liable for the full price.
If the passenger has been waiting at the information desk of the
airport and fails to make contact with the driver, the passenger
should call the company so as to arrange how to meet. Passenger
should not just leave the airport without letting the company know
as this will be regarded as a ‘no show’.
Illustrations, photographs and descriptions on the website, brochures,
pricelists or documents serves merely as a guide and will not be
binding.
The company reserves the right to make use of sub contractors to
provide the service to the passengers. These sub contractors will
be able to provide a high quality of service and will be licenced
and comply with the regulations stipulated with the Public Carriage
Office.
The company is not responsible for services offered by other companies
as listed on our 'links' page
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